(289) 277-0424
Privacy Policy
About Us

BBQ Rescue (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including via our website, email communications, SMS marketing, and other platforms.

1. Information We Collect

We collect various types of personal information depending on how you interact with our services. This may include:

  • Contact Information: Name, email address, phone number, and home address.
  • Payment Information: Credit card details and billing information (collected via secure payment processors).
  • Marketing Preferences: Your consent for receiving SMS and email communications.
  • Website Usage Data: Information on how you interact with our website (e.g., cookies, IP address, and browsing behavior).
  • Service Requests: Details of services requested, inquiries, and feedback.

2. How We Collect Information

We collect your personal information in various ways, including:

  • Direct Interactions: When you provide information through our website, over the phone, or in person (e.g., when booking a service or requesting a quote).
  • Automated Technologies: We may use cookies or other tracking technologies to gather information when you visit our website.
  • Third Parties: Information may also be collected from third-party partners such as payment processors and marketing platforms.

3. How We Use Your Information

We use the personal information collected for the following purposes:

  • Service Delivery: To provide, manage, and improve our BBQ and oven cleaning services.
  • Customer Support: To respond to your inquiries, handle complaints, and provide follow-up services.
  • Marketing & Promotions:
    • Email Marketing: With your consent, we may send promotional emails about our services, offers, and events.
    • SMS Marketing: With your explicit consent, we may send promotional messages and reminders via SMS. Message and data rates may apply, and you can opt out at any time by replying “STOP” to any SMS message.
  • Billing & Payment: To process payments and manage billing.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers for the purposes outlined in this policy, including:

  • Service Providers: Third parties who help us with marketing, payment processing, and customer support.
  • Legal Requirements: We may disclose information if required to do so by law or in response to legal proceedings.

5. SMS Marketing

If you opt in to receive SMS marketing messages, you agree to receive promotional and service-related text messages from BBQ Rescue at the phone number provided. These messages may include updates, promotional offers, and appointment reminders.

  • Opt-Out: You can opt out of SMS marketing at any time by replying “STOP” to any message you receive. For additional help, reply “HELP.”
  • Frequency of Messages: We aim to keep message frequency reasonable, and you can expect to receive no more than once per month.
  • Carrier Fees: Standard message and data rates from your carrier may apply.

6. Email Marketing

We may use your email address to send newsletters, promotions, and other marketing communications. You will only receive these emails if you have opted in.

  • Opt-Out: You can unsubscribe from our emails by clicking the “Unsubscribe” link at the bottom of any promotional email.
  • Email Frequency: We limit the number of emails we send to prevent excessive communications, and you can expect to receive no more than one email per week.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes maintaining records for legal, tax, and compliance purposes.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These may be used to:

  • Track website usage and browsing patterns.
  • Personalize content and advertisements.
  • Improve website performance and services.

You can manage your cookie preferences through your browser settings.

 

9. Your Privacy Rights

You have the following rights concerning your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct or update any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time via email or SMS.

10. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for updates. The effective date of the current version is listed at the top of the document.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: clean@bbqrescue.ca
  • Phone: 289-277-0424
  • Mail: 126 James Ratcliff Ave, Stouffville, ON

BBQ Rescue is dedicated to maintaining your trust and protecting your privacy. Thank you for choosing us for your BBQ and oven cleaning needs.

 

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